JOB VACANCIES - ARUSHA INTERNATIONAL CONFERENCE CENTRE

The Arusha International Conference Centre (AICC) was established under the Public Corporations Act No. 17 of 1969 by a Presidential Order through Government Notice number 115, published on 25th August, 1978. The Centre is wholly owned by the Government of United Republic of Tanzania and operates under the purview of the Ministry of Foreign Affairs and International Co-operation.

The AICC was established to manage and control the Headquarters’ complex of the defunct East African Community in Arusha which belonged to the defunct East African Community. It also owns Julius Nyerere International Convention Centre as per Arusha International Conference Centre (Amendment) Order of 2014, dated 19th March, 2014; and provide facilities and services on the complex for purposes of conferences, meetings, seminars etc.
The Centre invites applications from suitably qualified Tanzanians to fill in the below mentioned vacant posts:-

1. CUSTOMER RELATIONS OFFICER II (ONE POST)

Answerable to Senior Customer Relations Officer

Qualifications

• Holder of a Bachelor Degree/Advanced Diploma in Journalism, Public Relations, Mass Communication, or any degree in Social Sciences with a major in communication from a recognized University/Institution.
• At least three (3) years working experience
• Must be computer literate

Duties & Responsibilities

1. Maintain good customer relationship and to ensure that the service delivery to the Centre’s customers is of excellent quality.
2. Oversee the development of relationships between external customer and internal customers, and ensure that follow-up-schedules and deadlines are met
3. Ensuring that enough enquiries are being translated into bookings to meet the targeted numbers in the plan
4. Work with other staff to solve problems that might arise from complaints and pitfalls in customer communication
5. Keeping accurate records of discussions or correspondence with customers
6. Analyzing statistics or other date to determine the level of customer service provided by the Centre
7. Respond to queries raised by the customers in an ethical and informative way
8. Give appropriate and relevant information to the customers
9. Update any requests made by the customers into the systems so as to complete the task
10. Analyze the customer feedback and identify the root cause and problem
11. Learning about Centre’s products or services and keeping up to date with changes
12. Creating, maintaining, improving, changing or repairing the corporate image of the Centre
13. Performing any other duties relevant to the scope of work that may be assigned by the Senior Customer relations Officer

2. PRINCIPAL MAINTENANCE TECHNICIAN – CIVIL II (ONE POST)

Answerable to: Maintenance Officer II

Qualification & Experience

• Form VI certificate of Secondary Education
• Holder of Full Technician Certificate and Diploma in Civil Engineering or its equivalent from recognized institution
• Nine (9) years work experience in a similar position in a reputable organization/institution

Duties and Responsibilities

1. Assist in the maintenance and repair of Centre’s facilities
2. Assist in monitoring all work being performed by outside contractors
3. Responsible for 24 hour emergency maintenance services
4. Ensuring inspections of residential houses conferences and offices are done according to the laid down procedures
5. Monitor and maintain all building systems as assigned
6. Ensuring that maintenance repair and new works are done properly and professionally
7. Recommend repairs and replacement of workout or damaged property
8. Prepare schedule of works and estimates for repairs/maintenance and new works
9. Prepare weekly monthly and quarterly plans for repair/maintenance and works
10. Keeping records for every maintenance/repair and new works undertaken
11. Performing any other duties relevant to the scope of work that may be assigned by Maintenance Officer II

3. SECURITY OFFICER II (ONE POST)

Qualifications

• Holder of a Bachelor Degree of law or related field from a recognized University/Institution and must have undergone Military, Police, prisons or Immigration basic training with knowledge and understanding of procedures, regulations, policies and laws governing security and safety
• At least three (3) years working experience
• Must be computer literate

Duties & Responsibilities

1. Monitor standard procedures in respect of legal, security and safety of the Centre’s properties, tenants, clients and employees
2. Prepare annual appraisals of legal, security and safety systems
3. Maintain security of assets and properties of the Centre
4. Authenticate items coming and going out of premises
5. Report to Senior Legal and Security Officer of any unusual events that endanger Centre’s properties;
6. Control movement of visitors to and from the premises with the aim of preventing burglary and theft
7. Carry out inspection around the premises
8. Interpreting, reviewing and updating various legal documents such as regulations, order, powers, etc. issued by the Centre under its Establishment Order
9. Keeping a breast with any new changes in Law that apply to the Centre’s operations
10. Ensuring that on-going, litigation and arbitration are duly attended to without undue delay and in a cost effective manner;
11. Preparing all legal drafts/documents, regulations, order, or directions required to be issued by the Centre in accordance with its Establishment Order.
12. Providing legal interpretations or legal opinions/advice on any matter that require to be so interpreted
13. To perform any duties relevant to the scope of work that may be assigned by Senior Legal and Security Officer.

General terms and Conditions

Terms of Employment:

Permanent and pensionable/Contract

Remuneration:

An attractive package commensurate with the qualifications and relevant experience will be availed to the successful candidate.

Applications:

Letter of application, curriculum vitae, copies of relevant certificates, testimonials, names and email addresses of three referees should be sent to the below mentioned postal address, so as to be received not later than 19th December, 2014

The Managing Director
Arusha International Conference Centre
P.O. Box 3081, Arusha
Fax: +255 27 250 2050201
E-mail: md@aicc.co.tz, Website: www.aicc.co.tz